Return Policy

At WEAVORIA, we want you to love your creative journey and enjoy every handmade project. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Include original packaging and accessories
  • Be returned with proof of purchase

Items that are used, damaged, altered, or missing original packaging may not be eligible for return.

DIY Materials & Craft Supplies

For DIY weaving materials, PE rattan strips, leather strips, and craft supplies:

  • Products must be unused and in their original condition.
  • Opened, cut, woven, or customized materials cannot be returned.

Please carefully check product details, sizes, colors, and quantities before placing your order.

DIY Kits

For DIY kits:

  • Returns are accepted only if the kit is unused and all materials are complete.
  • Once materials have been used or the tutorial process has started, the kit cannot be returned.

If you have any questions before starting your project, please contact us. We are happy to help you choose the right kit.

Handmade Finished Products

For handmade bags and finished woven products:

  • Returns are accepted within 30 days if the item is unused and in original condition.
  • Items showing signs of use, damage, or modification may not be accepted.

Because handmade products are carefully crafted individually, slight variations in color, texture, or appearance are part of their unique character and are not considered defects.

Damaged or Incorrect Items

Please contact us within 7 days of delivery if:

  • Your item arrives damaged
  • You receive the wrong product
  • There is a quality issue with your order

Please provide:

  • Order number
  • Photos or videos showing the issue
  • A description of the problem

We will review your request and provide a suitable solution.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was sent
  • The issue was caused by an error on our part

We recommend using a trackable shipping service when returning items.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved, refunds will be processed to your original payment method.

Please note that original shipping fees are non-refundable unless the return is caused by an error on our part.

Exchanges

At this time, we do not offer direct exchanges.

If you need a different item, please return your original purchase (if eligible) and place a new order.

Contact Us

If you have any questions about returns or your order, please contact us:

Email:

hello@diyweaving.com

We are happy to help you create with confidence.